Basic, advanced and edge control is offered -
Basic support of our products via telephone and internet communication via TeamViewer or Skype.
Advanced support via secure VPN link. Normally an SLA is agreed which ensures availability best support rates.
Advanced support can been used for client specific machine to cloud and machine to machine communication, in addition to the remote support function.
Advanced support requires a dedicated hardware device where options range from smaller secure gateways to advanced secure radio gateways.
SA Power Edge Control has Advanced support as above, but offers real time digital information that can be communicated to the customer service teams as well as our service teams.
With SA Power Edge Control your machine can inform, and schedule service calls, for maintenance without human intervention. It keeps accurate record of time and job cards with e-signatures. Manage your machines and the support staff digitally!
Benefits of Remote Support
We can quickly and efficiently support our customers to resolve problems. Critical engineering staff available to quickly to assist with your requirements.
- Diagnostics and fault finding
- Software backups and upgrades
- Installing repaired or upgraded products
- Improving real time information reporting
- Machine Information Systems can be provisioned remotely