CUSTOMER PRIVACY NOTICE Last updated: June 24, 2021
This Notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act (“POPI”) of South Africa as well as GDPR.
At SA Power Services (Pty) Ltd (and subsidiaries) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
This Notice sets out:
Who we are
In this notice, “SA Power Services (Pty) Ltd (and Subsidiaries)” or “we” or “our” refers to one or more of the websites in SA Power Group that operate in Southern Africa.
The information we collect
We collect and process your personal information mainly to provide you with access to our services, to help us improve our offerings to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.
We collect information directly from you where you provide us with your personal details, for example when you purchase services from us or when you submit enquiries to us or contact us. Where possible, we will inform you what information you are required to provide to us and what information is optional.
We also collect information about you from other sources as explained below.
Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected or agreed with you, for example:
We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of services to you. We have agreements in place to ensure that they comply with these privacy terms.
We may also disclose your information:
We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
Only authorised persons are provided access to personal information; such individuals have agreed to maintain the confidentiality of this information.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
We will always keep your information for the period required by law and where it needs to do so in connection with legal action or an investigation in which it is involved. Otherwise, we will keep information:
Your Rights: Access to your information
You have the right to request a copy of the personal information we hold about you. To do this, contact us at the numbers/addresses listed below and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information. We will respond within the timeline laid out in POPI and GDPR guidelines.
In particular, you may have a legal right to:
Your Rights: Correction or Removal of your information
You have the right to ask us to update, correct or delete your personal information. You may do this by contacting us at the numbers/addresses provided below. We will take all reasonable steps to confirm your identity before making changes to personal information we may hold about you. We will respond within the timeline laid out in POPI and GDPR guidelines.
In particular, you may have a legal right to:
Changes to this Notice
Please note that we may amend this Notice from time to time. So you know when we make changes to this privacy statement, we will amend the revision date at the top of this page. The new modified or amended privacy statement will apply from that revision date. Please check this website periodically to inform yourself of any changes.
How to contact us
If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the following numbers/addresses:
SA Power Services (Pty) Ltd
Physical Address: Unit 4, Meadowbrook Business Estate, Jacaranda Avenue, Olivedale, Randburg, Johannesburg, Gauteng, South Africa