Remote Service Support
On-site Service Support
Remote & On-site Service
Our remote and on-site support options by our service and engineering teams, ensure the most efficient service to our customers. This guarantees decreased production downtime and increased production quality and output.
Remote support is an efficient way of providing support without having service technicians to go on site to ensure faster response times to any problems that might arise in the manufacturing process
Our Field Service technicians are a trained and flexible team that regularly undertake support into Africa. They are located in all major centers in South Africa. The team consists of qualified artisans with years of service experience. The service team is supported by our local Engineering team as well as our overseas suppliers if required.
Benefits of Remote Support
We can quickly and efficiently support our customers to resolve problems. Critical engineering staff available to quickly to assist with your requirements.
- Diagnostics and fault finding
- Software backups and upgrades
- Installing repaired or upgraded products
- Improving real time information reporting
- Machine Information Systems can be provisioned remotely
Our Field Service Team
They are our proud face to our customers with the aim to provide optimum service support of our products.
- Qualified and experienced in service
- Supported by Engineering team
- Can make recommendations on product upgrades
- Can consult on latest service support products